FAQ's
How do printables work? Once I order a printable design, then what happens?
What file formats I will receive?
What is your turn around time for delivery?
Can you change the colors, fonts, or wording?
Can I add a picture to the invitation or announcement?
Do I have to have a picture on the invitation or announcement?
Where can I get my cards printed?
Do you charge extra for custom orders?
Do you have a return policy?
- Once you place your order and payment has been received, our design team begins customizing your products. Once finished, your digital printable file will be sent to your email. Right click on the link and download the file(s) to save to your computer. From there you can open the file in Adobe Acrobat (free download at www.adobe.com) and print at home or bring it to a local print shop for printing. We include instructions to help assist you with your printables.
- You will receive a 300 dpi high resolution file (JPEG or PDF) ready for printing.
- You will receive a proof within 24-48 business hours after purchase. Business hours are Monday-Friday accept all major holidays including New Years Day, Presidents Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (Thursday & Friday), Christmas Eve, and Christmas Day. Once you approve the proof your item will be emailed within 24 hours.
- Yes! All background colors, font colors, font styles, and wording can be changed to your liking.
- Yes a picture can be added to any design. We would either make the font smaller or move around clipart to make the picture fit properly. You will receive a proof with in 24-48 hours after purchase.
- If you don't want a picture, don't upload one. We will move around clipart to fill in the area where the picture was.
- Any Photo lab of your choosing! Some suggestions are Walgreens, Walmart, or Sam’s Club. There are also a lot of online choices such as Winkflash (who do their 5X7’s for only .25!)
- We do not charge extra for custom orders unless you want the invitation exclusive which means that EK Design Gallary will not place your item on our website for future sales. The cost for exclusive invitations is an extra $25.00.
- Because of the nature of my products, I cannot accept returns unless there is an error on my part. Please make sure that it is typed just as you want it to appear on your item (capitalization and spelling).